By Greg Brue
THE BRIEFCASE BOOKS sequence Now translated into eleven languages! This reader-friendly, icon-rich sequence is needs to studying for all managers at each point All managers, even if fresh to their positions or good demonstrated within the company hierarchy, can use a bit "brushing up" at times. The skills-based Briefcase Books sequence is full of principles and techniques to aid managers turn into extra able, effective, powerful, and beneficial to their enterprises. layout for 6 SIGMA Six Sigma has revolutionized the ways that businesses meet and beat latest stringent caliber expectancies. yet attaining Six Sigma effects first calls for Six Sigma development blocks. layout for 6 Sigma unveils a scientific technique for allowing the layout of goods, prone, and techniques to fulfill Six Sigma caliber degrees. Designed to be simply learn and carried out, this concise Briefcase ebook exhibits managers in any respect degrees how you can contain Six Sigma on the earliest phases of just about any production procedure. listed here are DFSS's options for: Optimizing the layout approach to accomplish Six Sigma functionality Integrating Six Sigma from the outset of recent product improvement Self-examinations, explanatory sidebars, and chapter-ending checklists
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Extra resources for Six Sigma for Managers (Briefcase Books Series)
Sample text
Through Six Sigma, you’re providing them with opportunities to improve those systems that confuse and frustrate them. Those are some basic benefits of Six Sigma for your employees. And they definitely have an impact on your bottom line. Growth As you identify and correct process variations, you save on expenses—which means money to invest in growing your business. As you meet the requirements and expectations of your customers more Map Your Processes effectively and achieve In Chapter 1, Greg, the managhigher customer satisfacer of the residential loan department, tion, you increase your mapped out every step in the loan income—which means granting process, to find the bottlemoney to invest in growing necks and rework loops that added to your business.
Six Sigma requires that you truly understand customer viewpoints. You must really know what customers want, not go by what you think they want. You must ask what’s important to them. What are their CTQ criteria? ❏ Study every aspect of your processes to understand the true cost of goods or services sold. By separating valueadded activities from non-value-added activities, you can isolate the hidden waste streams. ❏ Benchmark your processes against internal and external peer groups and determine why your performance differs.
How long do they expect a widget to last? What price do they expect to pay? How easy to Setting Business Metrics 47 use do they expect a widget to be? How long do they expect it to take to repair a widget? Do they expect a loaner widget? For every product or service, there could be dozens or even hundreds of aspects. Focus on the aspects that are most important to your customers. For every key aspect, there could be several or many expectations. Once you determine the essential expectations, figure out ways to measure how well your product or service is meeting those expectations.