By Keki Bhote
Constructed through Motorola and popularized through Jack Welch and GE, Six Sigma continues to be modern most well-liked software for "zero illness" caliber excellence. Now, Keki Bhote, member of the unique Motorola group, provides an undiluted method, making use of his trademarked "Ultimate Six Sigma(r)" technique to each enterprise technique -- from production and purchaser retention to provide chain administration and leadership.
The booklet is jam-packed with each strategy and metric precious for a quick, tender implementation, giving readers every thing they should make their very own businesses world-class of their industry.
In addition, a variety of case stories of benchmark businesses illustrate the standards that give a contribution to good fortune. Bhote contains review instruments designed to assist a firm gauge its present prestige and degree destiny growth. This e-book is the last word advisor to the last word caliber coverage device.
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Extra info for The Power Of Ultimate Six Sigma
Sample text
It also shows how the total score can be interpreted in terms of an equivalent business health and an equivalent sigma level. 41 The Scope, Structure, and Methodology Table 3-4. Total rating: a corresponding business health and equivalent sigma level. Total Company Equivalent Rating Equivalent Business Health 800–1,000 Robust health 600–799 Good health, but periodic physical checkups urged 400–599 Sigma Level 6 Sigma 5 Sigma Poor health; continued monitoring needed 4 Sigma 200–399 Major surgery required 3 Sigma Below 200 Terminally ill 2 Sigma This Page Intentionally Left Blank Part Two The Power of Ultimate Six Sigma From Shareholder Value to Stakeholder Value CHAPTER 4 From Mere Customer Satisfaction to Customer Loyalty CHAPTER 5 From Blinkered Micromanagement to Leadership with Panoramic Vision CHAPTER 6 Organization: From the Straitjacket of Taylorism to the Freedom of a Culture of Entrepreneurship CHAPTER 7 Employees: From Industrial Autocracy Toward Industrial Democracy CHAPTER 8 From a Customer-Supplier Win-Lose Contest to a Win-Win Partnership for the Entire Supply Chain This Page Intentionally Left Blank C H A P T E R 4 From Mere Customer Satisfaction to Customer Loyalty You may think that you make products, but you really make loyal customers.
Software 48 From Shareholder Value to Stakeholder Value With the importance of customer loyalty—towering above customer satisfaction—firmly established, we can move on to the practical implementation of customer loyalty. For a more detailed background and conceptualization of customer loyalty, two references are recommended: The Ultimate Six Sigma—Beyond Quality Excellence to Total Business Excellence1 Beyond Customer Satisfaction to Customer Loyalty—The Key to Greater Profitability 2 For any company, large or small, the emphasis must be on the practical and the doable, and there are five essential disciplines: 1.
Go beyond the propaganda and “results with mirrors” of the hyped Six Sigma consulting companies to usher in Ultimate Six Sigma—which is low in implementation costs and high in business results. , achieving order of magnitude improvements) ■ Conduct periodic audits and self-assessments to achieve continuous, never- ending improvement. Use these audits as a guide to the disciplines and techniques needed for quick action. Benefits of the Ultimate Six Sigma Table 1-4 compares the results of a traditional company versus those following a hyped Six Sigma practice versus the results from a full Ultimate Six Sigma implementation.